Terms of Service

Last updated: June 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and Warden9 Limited, a company incorporated in Hong Kong with its registered office at Room 2201, Wayson Commercial House, 68-70 Lockhart Road, Wanchai, Hong Kong (“Warden9”, “we”, “us”, or “our”). They govern your access to and use of the Warden9 platform, websites, and related services (together, the “Service”). By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, you must not use the Service.

1. Eligibility

The Service is intended for business and professional use. You must be at least 18 years old and capable of forming a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that the information you provide to us is accurate and complete.

2. Use of the Service

The Service is built for authorizing, running, and governing the actions that AI agents take across connected systems, including managed secrets, tool routing, policy enforcement, and audit logging. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes. You may use the Service only in compliance with these Terms and all applicable laws.

3. Accounts and Access

To access certain features, you must create an account. You agree to provide accurate, current, and complete information, to keep it up to date, and to keep your credentials and API keys confidential. You are responsible for all activity that occurs under your account and for the acts and omissions of your authorized users. You must notify us promptly of any unauthorized use of your account or any other breach of security. We may suspend or close accounts that breach these Terms or misuse the Service.

4. Customer Content and Data

You retain all ownership of the content, configuration, policies, credentials, and data that you or your authorized users provide to or generate through the Service (“Customer Content”). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Content solely to the extent necessary to provide, secure, and improve the Service and to comply with law. You are solely responsible for the Customer Content, for having all rights and consents necessary to provide it to us, and for its lawful use through the Service. Our handling of personal data within Customer Content is described in our Privacy Policy.

5. Acceptable Use

You agree not to, and not to permit any user to, use the Service to do any of the following.

Engage in any unlawful, fraudulent, harmful, deceptive, or abusive activity, or violate the rights of any third party, including intellectual property, privacy, or publicity rights.

Attempt to gain unauthorized access to, interfere with, disrupt, or degrade the Service, its infrastructure, or any connected system, or circumvent any security, authorization, or rate-limiting mechanism.

Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that this restriction is prohibited by applicable law, or resell or make the Service available to third parties except as expressly permitted.

Configure agents, tools, or integrations to perform actions that are unlawful, that you are not authorized to perform on the connected systems, or that you have not properly reviewed and approved.

6. Intellectual Property

The Service, including all software, technology, text, graphics, and trademarks, and all related intellectual property rights, are and remain the exclusive property of Warden9 and its licensors. Except for the limited rights expressly granted in these Terms, no rights are granted to you. If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

7. Third-Party Services

The Service may enable you to connect to, integrate with, or route actions to third-party systems, tools, and services. Your use of those third-party services is governed by their own terms, and we are not responsible for them. You are responsible for obtaining and maintaining any accounts, credentials, and authorizations required to connect them, and for your agents' actions across them.

8. AI Actions and Outputs

The Service runs actions and produces policy decisions, approvals, summaries, and other outputs using rules and artificial intelligence. These outputs are provided to support your work. They are not a guarantee of safety, correctness, or any particular outcome, and they do not constitute professional, legal, or financial advice. You are responsible for configuring appropriate policies, for reviewing approvals, and for verifying outcomes before you rely on or act upon them.

9. Fees and Payment

If you subscribe to a paid plan, you agree to pay all applicable fees in accordance with the pricing and payment terms presented to you at the time of purchase or in a separate order. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and you are responsible for all applicable taxes. We may change our fees on reasonable notice, effective at the start of your next billing period.

10. Availability and Changes

We work to keep the Service available but do not guarantee that it will be uninterrupted, timely, secure, or error-free. We may modify, update, suspend, or discontinue the Service or any feature at any time, and we may perform scheduled or emergency maintenance. We will use reasonable efforts to give notice of material changes where practicable.

11. Term and Termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Service or its users. On termination, your right to use the Service ceases. Provisions that by their nature should survive termination, including ownership, disclaimers, limitation of liability, indemnity, and governing law, will survive.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties as to accuracy, reliability, or that the Service will meet your requirements or operate without interruption or error.

13. Limitation of Liability

To the fullest extent permitted by law, Warden9 and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of, or inability to use, the Service, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms and the Service will not exceed the greater of the amounts you paid to us for the Service in the twelve months before the event giving rise to the liability, or one hundred United States dollars. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Warden9 and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or connected with your Customer Content, your use of the Service, your agents' actions across connected systems, or your breach of these Terms or of applicable law.

15. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them, the Service, or their subject matter or formation, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You and Warden9 submit to the exclusive jurisdiction of the courts of Hong Kong to settle any such dispute or claim, subject to any right we may have to seek injunctive or equitable relief in any competent jurisdiction to protect our intellectual property or confidential information.

16. General

These Terms, together with our Privacy Policy and any order or plan you agree to, form the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us must be sent to [email protected].

17. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the “Last updated” date above, and where required by law we will provide additional notice. If you continue to use the Service after an update takes effect, you accept the revised Terms.

18. How to Contact Us

If you have questions about these Terms, please contact us at Warden9 Limited, Room 2201, Wayson Commercial House, 68-70 Lockhart Road, Wanchai, Hong Kong, or by email at [email protected].